Terms and Conditions

Quotations:

• Pro Keys provides estimates for quotations, subject to adjustment when necessary.

Parties:

• This agreement involves Pro Keys Automotive Locksmiths, referred to as ‘the locksmith,’ and the customer.

Cancellation and Termination:

• While the agreement is generally binding, Pro Keys reserves the right to cancel in emergencies. We retain the right to cancel if satisfactory completion or payment is unlikely upon reviewing the working details.

Payment:

• Payment is due immediately upon completion of the works. For ‘supply only’ goods, payment is due upon delivery/collection. Failure to make full payment immediately will invalidate any guarantee after that.

Retention of Title:

• Goods remain the property of Pro Keys Locksmith until paid in full, with the right to repossess unpaid goods.

Advance Payment for Late-Night Emergency Callouts:

• For late-night emergency callouts (between 7:00pm and 6:00am.), a non-refundable advance payment of £50 is required before dispatching the service. This advance payment will be deducted from the total invoice amount upon job completion.

Advance Payment for Parts and Keys:

• Advance payment for specific parts and keys may be required for orders with extended delivery times (e.g., dealer keys with a waiting period). This ensures commitment and will be deducted from the final invoice upon job completion.

Service Charges:

• Our prices include all applicable taxes, as we are not currently VAT registered. No additional service charges will be added to the quoted prices.

Liability:

• Pro Keys is not liable for any vehicle damage during services. The customer must provide accurate information about the vehicle and its lock/security system.

Additional Works:

• Customers are responsible for clearing the working area. Additional works will be communicated and agreed upon before undertaking, with associated costs added to the agreement.

Guarantees:

• We guarantee our workmanship for 30 days. Locks, keys, and ancillary items are guaranteed for 12 months, per the manufacturer’s guarantee. The additional warranty after 12 months is the responsibility of the customer and the manufacturer.

Installation:

• Time is not essential to this contract. Delays beyond our control won’t make us responsible. The customer agrees to remove debris for installation.

Survey Details:

• If materials need to change for satisfactory completion, Pro Keys reserves the right to do so without notice, ensuring replacement materials are of similar or better quality.

Existing Conditions:

• We will communicate existing defects to the customer. If security risks are identified, we will notify the client for urgent resolution.

Exclusions:

• Damage caused by misuse, intentional harm, or works not done by an authorised person may invalidate the guarantee. Regular maintenance by the customer is required.

Right to Cancel (7-day Cooling-Off):

• The customer has a 7-day cooling-off period (excluding emergencies or commenced work) to cancel the contract. Costs may apply if work has begun before cancellation.